2014-01-20 13: 29: 24
Editor in charge: Catherine
(From this newspaper) In the second half of 2013, the satisfaction of ANZ among corporate customers improved significantly, and it surpassed its rivals National Bank (NAB) and Westpac (Westpac).
The "Business Financial Services Monitor" (BFSM) report released by DBM Consultants (hereinafter referred to as DBM), a business research company The median ranked second, much higher than the 7.4 points in May last year, when its ranking was at the bottom.
Maria Claridad, director of DBM, pointed out that the substantial improvement in ANZ’s satisfaction is attributed to micro-enterprises, including companies with an annual turnover of 100 million yuan. She said: "From a quantitative point of view, micro-enterprises account for the vast majority of Australian companies. Last year ANZ recorded the largest increase in satisfaction among micro-enterprises."
The BFSM report shows that the Commonwealth Bank (CBA) still tops the bank satisfaction rankings with a score of 7.5. At the same time, Westpac’s average score was slightly lower than the previous month, only 7.3 points, ranking third. Australia's largest corporate lending bank, NAB, had the bottom of satisfaction, with a score of only 7.
Every year, 20,000 companies participate in DBM's survey on the satisfaction of the four major banks.
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