"Chinatown"-Official media of Chinese Australians
Not to mention the problem of Myki card vulnerabilities and deductions. If you accidentally lose it without registration, the recharge money and even the monthly pass limit will be gone. . Today, the editor will teach you how to get a new myki card, so you don’t have to worry about losing things again, regardless of pass or money. !

XNUMX. First you need to register the Myki Card you are using

Step 1 Fill in Myki & personal information (1min)



Step 2 Fill in the user name, e-mail address, and security prompt questions (1min)

Step 3 Small partners who have completed the registration will receive a confirmed letter from PTV

So, how do I report the loss of Myki card after registration? ? ? ?

XNUMX. Report the loss of Myki Card


method 1 Report loss by phone (2 min)

(Recommendation index five stars!!!)

Step 1 Dial the PTV service number: 1800 800 007 (you can dial from 12 am to XNUMX midnight~)

Step 2 Tell PTV staff that your card'lost' needs a replacement card

Step 3 The PTV operator will ask you for card number and other information

Step 4 After reporting the loss, you will receive an email from PTV, including your application number, etc.

method 2 Report loss to PTV Hub (3-4 min)

Step 1 Go to any PTV Hub


Opening hours:

Monday to Friday: 7am – 7pm,

Saturday and Sunday: 9am – 6pm


Step 2 Tell PTV staff that your card'lost' needs a replacement card

Step 3 Provide proof of identity to prove that you are the cardholder

eg passport, student ID, driving license...

Step 4 Report the loss successfully~~~

Method 3: Mail Replacement application

Step 1: Fill in the identity information, Myki card information, and reason for replacement on the Internet


Step 2: Print the application form and mail it to PTV

Address: myki Mailbox, Reply Paid 4318, Melbourne, Victoria 8060

Then, you can quietly wait for the arrival of the replacement card~~ Usually it will be sent within 10 working days, but my experience tells you that it will arrive in half three to four days, which is very efficient~ BUT! In the process of waiting for the new card, friends still need to buy a temporary card to prevent ticket checking!



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