Been unreasonable for so many years

Someone finally took care of it

youHave you ever had such an experience?

Bought1200 pieces'S ticket

Change your appointment in an emergency

Only refund 230

Overlord’s era where special air tickets like this cannot be changed

at last!

Going over!

Recently, the Civil Aviation Administration of China issued the "Notice on Improving Civil Aviation Ticketing Services" (hereinafter referred to as the "Notice") to rectify airline tickets.Refund, reschedule and endorsement(Hereinafter referred to as “refund and change”) "Chaos"

In the future, ticket refunds and changes will be charged"Tiered Rate". That is, according to different fare levels and time nodes, set reasonable tiered charging standards, and it is not possible to simply stipulate that special ticket tickets cannot be refunded or changed.

New rules: tiered rates for ticket refunds and changes

What is said in the "Notice" issued by the Civil Aviation Administration, let's take a look

1. The airline sells tickets inOfficial website, APPPromptly, accurately and comprehensively announce the types and levels of passenger tariffs on domestic routes that are actually implemented, as well as applicable conditions including the charge for refunds and changes, in a prominent position on other channels, and earnestly fulfill the obligation to inform passengers; in the process of passengers purchasing tickets It is necessary to clearly inform passengers of the conditions such as the fees for refunds and changes.

2. Charges for ticket refunds and changes"Tiered Rate", That is, according to different fare levels and time nodes, set reasonable tiered charging standards, and it cannot simply stipulate that special ticket tickets cannot be refunded or changed. The refund fee shall not be higher than the actual sales price of the ticket.

3. Airline companies must uniformly standardize the refund and change system of direct sales and distribution channels.Ensure consistent standards across all channels (refund and change fees).

4. Airlines should optimize the refund and change system, simplify refund and change procedures, and shorten the time for refund and repayment. It is necessary to strengthen the promotion and application of new technologies, and provide passengers with a verification and inquiry service function of the charge standards for refunds and changes of tickets.

5. The airline must serve passengersWrong ticket purchase(E.g. wrong name, repeated ticket purchase, etc.)Free remedy. If the airline is unable to prove that the passenger did not make a wrong purchase, it shall be deemed to have made a wrong purchase and provide services such as free refunds. For passengers who are unable to board due to illness and request a refund,Refund procedures shall be handled in accordance with relevant regulations and no refund fees shall be charged.

The airline must comply with the above requirements

From the date of this notice

30 DayDevelop implementation plan within

And report to the local civil aviation administration

Reviews:

@M80 I went to Xi’an and bought 4 air tickets, one of which was more than 700. The ticket was refunded the next day due to an accident. As a result, 4 tickets were refunded only for 50 fuel costs, a total of 200. This is your sister’s fuel cost, but she didn’t even sit on it

@Zyql My return ticket is 2000 thousand. As a result, one full ticket is not refundable, one only refunds 11000, a total loss of XNUMX+, are you really scared by the Overlord Clause?

@Yukinoo0 A few days ago, it rained heavily from Beijing to Melbourne. The flight was delayed for 10 hours. If you want to change your booking to a few days later, you will have to increase the fare by 3800.

@Sky blue suitcase I think the biggest pitfall is that I helped my mom buy the air ticket, and filled it in when I filled in the ID number. My mom discovered the problem when I went to the airport to pick up the ticket. In the end, only the fuel fee was refunded.

@诺达 Too strong indeed! I have suffered from this loss, and the fees for renewal are too exaggerated. I hope that civil aviation will be rationalized and comprehensively reformed!

@If the animal is the actor Does this mean that there will be no special tickets available in the future?

@first dreams I don’t know what policy the airline will issue to deal with

@PhayX如梦如斯 It is estimated that if you do this, the airline does not have special ticket prices. It is estimated that you will have to spend more money to buy tickets in the future.

Qantas Airways refund and change regulations

It is important to note that the above isFor domestic airlinesRegulations made by the company.

For your convenience in the future, Xiaowei has compiled it hereQantas' refund and change regulations :

Popular science:

Total cost of refund and change = change handling fee + price difference

Change handling fee: The handling fee charged by the airline due to the change of the passenger’s itinerary

Difference: the difference between the fare of the planned flight and the original flight

Except as indicated, the following contents are all change fees

 Jetstar

(1) Resign

Change time

Change of passenger name (name change is not allowed for Qantas frequent flyer, Qantas and Jetstar optional seat award bookings)

*Fee: It is allowed to change within the deadline, but the difference of the corresponding change fee must be paid. Allow change of origin and destination

The fee for rebooking through the website is $55 for Australian domestic and $75 for international

(2) Cancel the reservation

Australian domestic/international refund fee $50

The fare loss caused by missed registration time or not boarding within the required time is not refundable

Tigerair

(1) Resign

Change time

Change line

Change passenger name

*Fee: Change of flight time and route requires handling fee, and the difference of the change of flight price.

International flight change time and route

RMB300 per person (change through the official website)

RMB350 per person (via customer service center or travel agency, etc.)

Australia domestic flight change time and route

AUD 55 per person (change through the official website)

AUD 80 per person (via customer service center or travel agency, etc.)

AUD 85 per person (via airport counter)

2) Cancel the reservation

Non-refundable

Qantas

(1) Resign

Change time

Change line

Change passenger name

Australia domestic flight change time and route

$10 to change domestic flights booked through Qantas phone sales
$40 for rebooking domestic flights booked through other methods
International flight change time and route
Change fee $80

2) Cancel the reservation

Non-refundable

Virgin

(1) Resign

Change time

Change line

Change passenger name

Australia domestic flight change time and route

The domestic flight change fee is $24 90 hours before the flight departure time
International flight change time and route
The fee for changing international long distance booking 24 hours before the scheduled departure is $225
2) Cancel the reservation
International long-distance ticket refund 24 hours before the scheduled departure 
Virgin Australia/Etihad Airways refund fee $550
Virgin Australia/Delta Air Lines refund fee $400
Other service fees
Phone service charge $70
Airport construction management fee $70
You have the right to request a refund!

Once a passenger experienced something like this,

The passenger named Crook bought two Qantas air tickets from Australia to New York.

QantasModify flight time 3 times!

This is too much time, in desperation, Crook can only refund the ticket, but for thisPaid 861.72 Australian dollarsRefund fees.

This is a bit weird!

Obviously the losses were caused by the airline's own mistakes, but the airlines do not have relevant policies to compensate consumers!

But in fact, according to the legal provisions of the Australian Consumer Law,When buying tickets online, no matter how many times the airline tells you "no refund", you have the right to request a refund!

And make suggestions:

Cancel the indiscriminate "no refund" policy;

Formulate clearer service rules and terms;

The refund fee should be linked to the cost;

If the reasons for flight delays and cancellations are within the control of the airline, reasonable compensation should be given!

In short, after being unreasonable for so many years, someone finally took care of it!

Source: Civil Aviation Administration of China

Some pictures are organized from the Internet